BSB40120 Certificate IV in Business

BSB – Business Services Training Package

Certificate IV (NRT)

• Group workshops supported by individual mentoring
• Quality distance delivery with individual mentoring and support
• Zoom workshops supported by individual mentoring
• RPL with gap training and assessment

You may commence the BSB40120 Certificate IV in Business at any time via our quality distance delivery.

(Payment plan options provided on application for enrolment in BSB40120 Certificate IV in Business)

The volume of learning for the BSB40120 Certificate IV in Business as a Learning and Assessment pathway is typically twelve months to two years. This may vary according to prior skills and knowledge.

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities. 

Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Supersedes BSB40215 Certificate IV in Business.

You must be working in an administrative role to complete this course, as it involves using workplace policies, procedures, and engaging with stakeholders in the organisation.

Total number of units = 12

• 6 core units plus
• 6 elective units

Core Units

• BSBCRT411 Apply critical thinking to work practices
• BSBTEC404 Use digital technologies to collaborate in a work environment
• BSBTWK401 Build and maintain business relationships
• BSBWHS411 Implement and monitor WHS policies, procedures and programs
• BSBWRT411 Write complex documents
• BSBXCM401 Apply communication strategies in the workplace

Elective Units

• BSBPEF402 Develop personal work priorities
• BSBPEF502 Develop and use emotional intelligence
• BSBPMG430 Undertake project work
• BSBTEC401 Design and produce complex text documents
• BSBTEC403 Apply digital solutions to work processes
• BSBXCS402 Promote workplace cyber security awareness and best practices

• Administrative officer
• Executive assistant
• Personal Assistant
• Office Co-ordinator/Manager
• Customer service officer
• Receptionist
• Project administration officer
• Team co-ordinator
• Human resources assistant

On completion of this course you would be able to consider higher qualifications such as: Diploma of Business, Diploma of Leadership and Management.