Continuous improvement is an ongoing effort to improve systems, processes and people. Continuous improvement is seen as a process of constant, incremental improvements rather than major strategic change. It is depicted as a cycle, rather than a straight line, because a circle has no end.
Continuous improvement is a cycle of learning, always looking for ways to do better by:
- Monitoring and measuring performance
- Looking for ways to improve performance – even if there is nothing actually wrong
- Testing ideas and evaluating whether they should be implemented
- Implementing the improvement
- Looking for ways that this improvement will lead to further improvements
A manager is said to “facilitate” continuous improvement because the ideas are most likely to be generated by their team. The team are on the front line. They perform the actual processes and are in a good position to see small changes that can lead to improvement. The manager also facilitates continuous improvement of employees by offering opportunities, encouragement and support to develop and grow.
Share your thoughts on why it is important to involve employees in the continuous improvement process.
As discussed above, employees are on the frontline – they know where the issues are and how to make their lives easier. Management may come up with a problem but it’s always good to ask employees as there may be a simple solution or something people have been doing daily without telling anyone that solves the problem. By involving employees in the continuous improvement process, you ensure you get a well-rounded outcome.
The employees within the team are going to be the ones at the grind stone. They will be in a position to offer the best information if they have a manager that listens and takes action whenever the idea is feasible. I think the trick is for the manager to follow up on things. I seen several workplaces where the manager has ‘lost’ the staff and their willingness to offer up ideas, because in the past they had, but they had not received any follow up or feedback from the person they suggested it to.
It seems like a very quick way to lost the engagement of members of your team.
To achieve buy in from the team, it is important that they feel valued and listened to. As the front line performing the tasks, the team have the best understanding of where improvements can be made. In my experience, managers have been dictatorial, which has led to systems being implemented that have not been fit for purpose. Team members then feel frustrated as they are expected to make these systems work.
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