BSBSTR502 Facilitate Continuous Improvement – The Need for Continuous Improvement
Continuous improvement is an ongoing effort to improve systems, processes and people. Continuous improvement is seen as a process of constant, incremental improvements rather than major strategic change. It is depicted as a cycle, rather than a straight line, because a circle has no end.
Continuous improvement is a cycle
7 comments
Elyse Girard
As discussed above, employees are on the frontline – they know where the issues are and how to make their lives easier. Management may come up with a problem but it’s always good to ask employees as there may be a simple solution or something people have been doing daily without telling anyone that solves the problem. By involving employees in the continuous improvement process, you ensure you get a well-rounded outcome.
Scott M
The employees within the team are going to be the ones at the grind stone. They will be in a position to offer the best information if they have a manager that listens and takes action whenever the idea is feasible. I think the trick is for the manager to follow up on things. I seen several workplaces where the manager has ‘lost’ the staff and their willingness to offer up ideas, because in the past they had, but they had not received any follow up or feedback from the person they suggested it to.
It seems like a very quick way to lost the engagement of members of your team.
Ben Lock
To achieve buy in from the team, it is important that they feel valued and listened to. As the front line performing the tasks, the team have the best understanding of where improvements can be made. In my experience, managers have been dictatorial, which has led to systems being implemented that have not been fit for purpose. Team members then feel frustrated as they are expected to make these systems work.
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