Customer service is a reflection, not only on the employee but also on management and the entire organisation.
“Realise that your people will treat your customer the way they are treated.” Liz Tahir
Do you remember when you received quality customer service? How did you feel and what did you think about the person or organisation responsible?
I received outstanding customer service on a recent hospital visit. The staff were outstanding, caring and very patient which made my recovery much easier. Their kindness also resulted in them being treated kindly as well. This made me feel that the organisation was well managed with staff well trained and supported.